Stefan’s background is in design with a focus on service innovation, customer experience and transformation leadership. He has worked with governments, public sector organizations and blue chip brands such as adidas, IKEA, Disney and Philips. Stefan regularly gives keynote speeches, runs workshops, coaches executives and teaches at universities. He is Vice President Customer Experience and Director of Service Design at Veryday, one of the world’s top-ranking design and innovation consultancies. Stefan lives with his wife and three children in Stockholm, Sweden.