»Customers deserve better
services and experiences.«
Organizations that create customer value will thrive.
Stefan is an international coach, keynote speaker and consultant with a focus on service innovation, customer experience and multidisciplinary collaboration.
Stefan has helped many organisations and teams as an experienced facilitator and coach to kick-start and support initiatives and programmes.
All workshops and engagements are customised to fit individual needs. Tested and tried methods and formats are used to ensure effective and strong results.
The outcomes range from new insights, strategies, ideas, prototypes, maps, startups, improved productivity and satisfaction to new ways of thinking and cultural change.
Designing for services requires special considerations. Services are not tangible, cannot be stored or owned, customers are actively involved and experience them over time.
Service Design is an emerging field with a focus on complex and interactive experiences, processes and systems. It brings together methods and experts from related fields and customers in the design process.
Stefan's book "Service Design – Practical Access to Service Design" gives a great overview and introduction to the thinking frameworks and ways of working.
Service Design integrates management, marketing, research and design. It acts as an interface and connects organisations and customers in a new way.
Many organisations are working hard to improve and innovate services, and there are many great examples, however, improvement is seldom done regularly, systematically or effectively. That is why there is a need for dedicated Service Design.